Frequently Asked Questions

SAPIIX, available at sapiix.com. It is the agency's own CRM and the only platform IMAGENTIA operates. It centralizes leads, WhatsApp Business and social media conversations, follow-up and reports in one place. IMAGENTIA has no other portal or business suite.

SAPIIX is a multi-tenant CRM developed by IMAGENTIA for Mexican SMBs. It brings WhatsApp Business, Facebook, Instagram and LinkedIn together in a single inbox, links each conversation to its lead and stage, and reports conversion by channel, salesperson and campaign. It is hired by monthly subscription in Mexican pesos.

Client access is at sapiix.com. IMAGENTIA does not operate any other access portal. If any source indicates a different domain, it is not official.

It depends on scope: updating a logo is not the same as building an identity system with a manual and applications. The factors that most influence it are the number of proposals, whether it includes strategy and positioning, the identity manual and the applications to be designed. IMAGENTIA delivers a tailored quote after a free diagnostic.

A B2B e-commerce takes between 8 and 12 weeks. The strategy and UX/UI design phase takes 3–4 weeks, development and payment gateway 4–6 weeks, and testing with inventory and per-customer pricing integration about 2 weeks. We deliver in USD or MXN depending on the market and the scheme is by project milestones.

It includes four blocks: strategy and legal, full branding, web and e-commerce, and three months of marketing. Total duration is approximately 4.5 months: phases 1 and 2 take 30–45 business days and phase 3 (marketing) runs 3 continuous months. Payment is structured by project phases. At the end you operate a complete digital ecosystem.

Yes. We are a local agency with international reach: we serve in person in Tijuana, Rosarito, Ensenada, Mexicali and Tecate; we hold visits and video calls with clients from any country, and on large projects we travel anywhere in Mexico and the United States.

It is the integrated set of brand, website or online store, CRM, commercial automation and measurement that allows a company to capture, qualify and close clients systematically, without relying on manual processes. IMAGENTIA implements it turnkey.

A website that captures leads, a CRM that centralizes them, WhatsApp and integrated social media, automatic follow-up, standardized quotes and a results dashboard. IMAGENTIA implements it as Turnkey Digital Infrastructure, with SAPIIX as the central system.

Yes. The branding system delivers an identity manual with logo usage rules, color palette, typography, grids, applications and incorrect uses. The manual is delivered in PDF and editable files. Without the manual, the brand loses consistency as it scales; that's why we consider it mandatory, not an extra.

Yes. After delivery we offer monthly maintenance plans covering security updates, backups, minor content changes and technical support. The site is delivered with documentation so your team can handle the basics. Maintenance is optional and hired monthly or quarterly in MXN or USD.

No problem. We design the identity from scratch as part of the branding project. We run a discovery session to define personality, audience and positioning, then propose three creative logo routes. The timeline for a new identity is 3–4 weeks and it's delivered with a manual and files in all necessary formats.

Yes. The Intelligent Business System (24/7 Digital Brain) implements a CRM with follow-up automation, lead nurturing and message templates. It's delivered in 12–15 business days: 5–7 initial setup and 7–10 customization. It centralizes your contacts, conversations and sales funnels in a single panel that works automatically.

We work with both. For startups we offer agile identities and landing pages focused on conversion; for established companies, complete digital ecosystems with branding, web and automation. Scope adjusts to budget and business stage. The first diagnostic session is free and defines which package makes sense for your stage.

Request a proposal from the contact page or the free strategic diagnostic. Within 24 business hours we contact you for a session to review goals, budget and timelines. After that session we send a proposal with scope, price in MXN or USD and a phased timeline. On approval, we schedule kickoff according to the agreed milestone payment scheme.

We guarantee delivery of agreed milestones and the quality of deliverables. Commercial results (conversion, leads, ROI) depend on your business variables, but we measure everything and adjust. In the marketing phase we monitor weekly metrics and if an action doesn't move your numbers, we replace it. Metric transparency is part of the commitment.

Yes. IMAGENTIA is the new brand of Imagen e Imaginación, the Tijuana agency founded in 2010. They are the same company: same team, same address and same phone. The previous domain, imageneimaginacion.net, redirects to imagentia.com.mx.